Refund and cancellation policy

Last updated: 26 October 2026

Cancelling

There is no contract or notice period. You can cancel a site at any time by deleting it in your account; it goes offline straight away and is not billed again. To close your whole account, delete your sites and contact us using the details on our contact page.

Refunds

• New customers: if you cancel within 7 days of your first payment, we refund that payment in full.
• Billing mistakes: if we charged you incorrectly or twice, we refund the difference in full.
• Service failures: if a site was unavailable for more than 24 hours in a month because of a fault on our side, we refund that site's fee for the month.
• Otherwise, monthly fees already paid are not refunded for the part of a month remaining after you cancel.

How refunds are paid

Card payments are refunded to the same card through Yoco, usually within 5 to 10 working days depending on your bank. Payments made by bank transfer are refunded to the account they came from.

Asking for a refund

Contact us using the details on our contact page with your invoice number. We reply within two working days.